How Do I Order Online?  Simply visit our online store at store.skaggsfamilyrecords.com. All payments (including credit cards) for online purchases will be made through Pay Pal.

How Do I Order By Mail?  You can purchase product through the mail by sending a money order made payable to Skaggs Family Records. Please include appropriate shipping costs. To determine the cost of shipping, please email info@skaggsfamilyrecords.com or call us at (615) 264-8877. If you are placing an order from outside the United States, please send us a money order.

How Do I Order By Telephone?  You may place telephone orders by calling (615) 264-8877. Visa, MasterCard, American Express, and Discover cards are accepted.

When Will I Receive My Order?  You can expect to receive your product within one to two weeks from the date that the order was placed. Processing times for international orders may vary due to customs.

Does Skaggs Family Records Ship Internationally?  Yes, Skaggs Family Records will ship orders internationally. All international orders are subject to additional shipping costs. 

What Should I Do If I Am Moving?  Please notify us by emailing info@skaggsfamilyrecords.com so that we may update our mailing list to ensure you receive special offers, artist information, or contest opportunities.

When Will You Ship Pre-Ordered Titles?  All pre-ordered titles will be shipped out on the day of release.

What Is Skaggs Family Records Policy For Defective Product, Mis-Ships, or Exchanges?

·Defectives: If you receive a defective item, we greatly apologize for the inconvenience and we will replace that same item free of charge.

·Mis-Ships: If you received a different item than you ordered, we will replace it with the appropriate item free of charge.

·Exchanges: We will allow our product to be exchanged for another Skaggs Family Records item if the product is un-opened.

What Is Skaggs Family Records demo submission policy?  Skaggs Family Records policy at this time is that we do not accept unsolicited material.